You have seen all the reports on the news, Toyota has a public image problem. The once arguable best automobile manufacturer in the world now has nothing but questions to answer after they have consistently denied problems, until they finally succumbed to pressure by underestimating the size and scope of their problem.
So what went wrong? They did not take complaints seriously and fully investigate them. It took way to many deaths and way too many injuries and publicity to devastate this once great company.
Can Toyota reestablish themselves as a great automobile manufacturer again? Time will tell.
In the meantime we are going to see a lot more litigation, which may have been avoided had they come clean and immediately addressed the problem.
This should be a lesson for all business owners. Sometimes when your product or service is doing well you think you can do nothing wrong. Take if from Toyota, no one is immune, we all depend upon workers and employees to make are product or service the best it can be, without listening to the consumer, you could be setting your business up for failure or humiliation.
I hope that Toyota can correct their design defect quickly prior to any more unecssary deaths or injuries. If you own a Toyota, you should look into having your vehicle looked at so you do not suffer a life altering injury or death.